Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Contact us within 14 days of your purchase. 

To start a return, you can contact us at info@jbbattery.com.au. Please note that returns will need to be sent to the following address: 35/65 Marigold Street, Revesby, NSW 2212

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@jbbattery.com.au. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Restocking Fee
If reason for return of purchase is due any reason other than damage, defects, or receiving wrong item or any fault from our side, there may be a restocking fee of 30% of the purchase.

Refunds/Replacement/Store Credit
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you can select from a replacement, store credit, or full refund. Full refunds can only be refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jbbattery.com.au.